FAQs

Find quick answers to the main questions.

Products

Xopie is a service for online shops that lets you create a shop and sell your products without the need for technical expertise, hosting or your own domain. You just need to want to sell things!

You have unlimited access to online technical support as well as telephone support. You also have access to a knowledge base that you can access directly from your administration space. This knowledge base has answers to 80% of the questions our customers ask most often.

If you don't find what you're looking for, you can ask your question on our online technical support interface and it will be handled by one of our technicians. You'll receive a rapid response to your questions in addition to advice about implementation procedures, our technicians may include examples and references to complementary help pages or to other sites that have implemented the suggested techniques.

Our online software is installed on our servers. You have access to this software as a registered member and can use it from any PC that is connected to the internet.

Advantages of online software:

  • Automatic access to new functionalities or updates on existing functionalities with nothing to install because you are working on our servers.
  • Guaranteed solution scalability no matter what operating system you use (Windows, Mac, Linux,).
  • Hosting is included.
  • Easy to set up and start out because there is nothing to install.

Xopie is constantly improving to meet market needs and keep up with technological changes. Our updating policy means that Xopie users will always be using an ecommerce site with cutting edge functionalities. We forge new partnerships on a regular basis with market leaders and provide you with access to these opportunities.

You can include as many products as necessary. There is no physical limit to your catalogue. Some of our sites contain more than ten thousand products. Xopie plans charge dependent on how many products you include in your catalogue.

To offer you the fairest price, it's normal that very large sites pay a little more than smaller sites.

Our server farm is highly redundant (daily data backup, redundant routers, clustered servers, power supply backup with a 9-day independent run time, air conditioning, etc.), which minimises the risk of equipment failure. The servers are tested every 5 minutes by Keynote-Red Alert, the worldwide leader in website monitoring. Since April 2001, the certified availability rating has been greater than 99.96%.

In addition, we pay the worldwide leader in website security testing (Security Metrics) to ‘attack’ our servers every 15 minutes to make sure they are updated and configured properly to stand up to any possible hacking attacks.

Absolutely, Xopie email servers are protected by an anti-virus that is updated every 15 minutes.

Requirements:

  • Intel Pentium processor or equivalent.
  • True color display.
  • Windows® 7, Vista, XP, 2003, 2000, 98, NT / Apple Mac (recent)/ Linux Client.
  • Internet access.
  • A browser compatible with HTML 3.2 standards (or better), such as Internet Explorer 6.x, Netscape 7.x
  • No disk space needed on your hard drive. All of the files used by Xopie are installed or uploaded on our servers and you manage your ecommerce site from your Internet browser. No disk space is required on your personal computer.

Of course, you can limit each payment type (credit card, cheques, etc.) by country and by amount. To put it more clearly, you can say that above a certain order amount, you want to wait until you cash the customer cheque before shipping their order or that you don't want to accept credit cards from certain countries.

Yes, the shipping calculator allows you to organise your sales and shipping fees by country and to exclude certain countries.

The Xopie system includes a completely configurable order management and tracking module. The order confirmation email can contain a link to a restricted page of your site where each customer can track their orders.

Pricing Plans

You can upgrade to a higher price plan at any time as and when your requirements change.

We believe that charging for page views is more relevant to the actual site traffic and therefore a fairer way to charge. As a guideline the average web site page size is between 200kb and 300kb so 10,000 page views is the equivalent of between 2GB and 3GB of bandwidth.

Yes, all plans include all the features of Xopie, please see the features in detail page.

Expert advice and help is included in all plans both online or via the telephone. Our UK-based support team is available to answer your queries from 9.00am to 5.00pm, Monday to Friday.

Yes, you can easily upgrade your free trial to a paid plan and all of your data will remain.

Mentions to built online shop
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