FAQs

Find quick answers to the main questions.

What do you want to know?

General

Xopie is a service for online shops that lets you create a shop and sell your products without the need for technical expertise, hosting or your own domain. You just need to want to sell things!


Anyone over 18 can create a Xopie online shop, what are you waiting for?

No, you don't need any technical knowledge because Xopie is intuitive and easy to use. In addition, there are guides, a comprehensive support section and a team willing to help by answering all your questions very quickly via email or telephone (Premium plan). Don’t believe it? Give us a try :-)

No, no need to install anything on your computer.

You only need a web browser, whichever one you like. If you use Internet Explorer it must be version 7 or above.

When you have signed up, you will immediately receive an email with all the data from your shop and access to the administration. From the administration of your shop, you will be able to enter products and configure pre-configured forms of payment and delivery to make the whole process as easy as possible. So you can start selling products as fast as you want, it's up to you.

Xopie offers free options as well as advanced payment options. For more information, please visit our price plans

No, Xopie does not keep any money from our clients’ sales. We want our customers to earn as much money as possible so that they stay with us for as long as possible.

Your online shop is created and hosted on our server. Security copies are done periodically.

Payments

Xopie offers preconfigured forms of payment (bank transfer, credit card, PayPal, Moneybookers, DineroMail ...). If you want customers to pay by credit card via POS Terminal, you should talk to your bank first to apply for it.

This depends on the system and the bank, but if it's an online payment you get the money straight away.

No, Xopie is not responsible. Xopie is not involved in any way in completing sales transactions between sellers and buyers of products or services and, therefore, is not responsible for any fraud or defaults that may occur in our customers' shops.

Shipping

If you only have a few items to send, perhaps you would prefer to handle it yourself, but if not you can contact the various courier companies in your country to choose the shipping conditions that most interest you.

Shop

Yes, in all shop plans, except in the Free plan, you are entitled to register or transfer your domain. If you prefer your domain at your current registrar, you only need to change your domain's DNS so that they point to our server, please contact us to do this.

To transfer a domain is free the first year! If you contract an annual payment plan, you are entitled to register your domain free!

The purchase or renewal price of a domain is US$24.99 + VAT (domains: .com, .es, .com.es, .net, .org, .info, .biz and .us).

Xopie currently has up to 9 languages for your shops. Depending on the payment plan you contract you will have more or less languages. Currently we offer: English, Spanish, German, French, Italian, Portuguese, Catalan, Euskera and Galician.

The currencies available are the Euro (€), Pound Sterling GBP (£), US dollar USD (U.S. $) and all the currencies of the countries in South America. Please let us know if your currency is not among those mentioned above, Xopie can add it to the list, just let us know!

Yes, the shop can be changed to a catalogue once you’ve signed up. You can make this change whenever and as often as you please because the change is automatically reversible. The catalogue mode means that the shopping basket and purchasing options are not shown.

Yes, with Xopie you can connect your shop to your Facebook or Twitter accounts. In this way the shop will automatically publish in your social networks about new products, offers, news and much more! Easily keep in touch with your friends and followers.

By default, your shop offers the About section, where you can give details about yourself, the Catalogue section, where you can access all products by category, the Payment and Delivery section where you can specify and let your customers know about your conditions, the Contact section where you can include your contact details and finally, you can change your contents yourself and create more pages if you like.

Yes, you can have more than one shop. However, you should bear in mind that you cannot have more than one shop within the same user account; therefore, you must register with a different user for each new shop that you open.

Products

Yes, each plan has a limit of specific products, to find out please visit our price plans.

Yes, you can create as many categories as you want for your products.

Yes, you can create the variations necessary for each of your products.

Yes, whatever country you are from we give you the option of applying the appropriate tax.

Yes, you can set the weight and volume for each of your products and set different delivery costs according to rules you define.

Design

NYou don't need a designer for your shop, you can choose from lots of designs, and you can change the colours and styles once you are in the administration. Xopie also offers design services for banners and logos.

Yes, you can change the colours and styles of your design to your taste.

Yes, once you register and have access to the administration of your shop in the configuration section you can add your own logo.

Customers

Yes, from the administrator of your online shop you can complete the data necessary for the issuance of an invoice and then download it there in pdf format.

Our usual way of communicating is via email and chat, as it is very fast and effective.

Support

We give support via email or chat. From the administration, you can access a complete set of questions and answers or a contact form where we will be happy to answer in less than 24h.

Currently, Premium plans have telephone support and we also offer a subscription telephone support service.

If you wish to contact us for any reason, you can do so from our contact page. We would be more than happy to hear from you!

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